Helping women and girls at risk of domestic violence and abuse.
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24 HOUR HELPLINE: 0808 2000 247
020 8539 0427
This website uses cookies
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services
Since its inception in 1989, Ashiana Network has developed and expanded its services and the client group it serves.
Ashiana is committed to ensuring any personal data will be dealt with in line with the Data Protection Act 1998 and General Data Protection Regulations (GDPR) 2018 and that all information is kept safe.
Ashiana are committed complying with both the law and good practice, respecting individuals’ rights and being open and honest with individuals whose data is held with Ashiana Network.
At Ashiana Network we empower Black & Minority Ethnic (BME) women, particularly South Asian, Turkish and Middle Eastern women who are experiencing all forms of Violence Against Women & Girls (VAWG) including domestic violence, sexual violence and harmful practices such as forced marriage, honour based violence, female genital mutilation with support and safe housing - enabling them to make positive and appropriate choices for themselves; this is why protecting your personal information is so important to us, therefore our approach also extends to keeping your personal information secure by protecting your privacy.
This page will let you know exactly how we use and protect your personal information.
We reserve the right to make changes to this privacy policy, each time you visit this site you should check that no changes have been made to any sections that are important to you.
If you have any questions about the above, please email our main information line on: info@ashiana.org.uk and we will be happy to help you.
Ashiana Network’s registered ICO number is: Z7060574.
Ashiana Network is a registered charity, our charity number is 1042440 and our company registration number is: 2972903.
Personal data is information that relates to an identified or identifiable individual. This could be information as simple as a name, an identification number, online identifier or other factors.
The GDPR specifically includes the term ‘online identifiers’ within the definition of what constitutes to personal data.
This may include information relating to the device that an individual is using, applications, tools, or protocols, such as:
Some of the personal data Ashiana process about an individual is:
Ashiana may also collect detail of your visits to our website, for example your location data, other sites you’ve visited and the resources that you access. We use this to provide you with the information, services or products that you’re interested in and are most relevant to you.
For service users we have specific consent forms and we use an encrypted case management system to store securely; which is also password protected and staff are appropriately restricted in terms of access.
If you would like at any time to make changes to the way that we communicate to you by post, telephone or email, please contact:
Email: info@ashiana.org.uk
Telephone: 020 8539 0427
At Ashiana we take reasonable steps to ensure that any personal data held is not incorrect or misleading.
Any personal information held by us for its service users, employees, volunteers and board of trustees is updated dependant on its use within the organisation. Ashiana have a process in place to identify when we need to keep the data updated to properly fulfil our purpose and update it as necessary.
If any personal data is found to be incorrect or misleading, Ashiana take reasonable steps to correct or erase it as soon as possible. If Ashiana need to keep a record of a mistake, we ensure to clearly identify it as a mistake.
Ashiana comply with the individual’s right to rectification and carefully consider any challenges to the accuracy of the personal data.
Ashiana have appropriate processes in place to check the accuracy of the data we collect and we record the source of the data.
We may also combine the information you provide us with, information we collect from trusted third parties and partners such as business partners, sub-contractors, advertising networks, analytics providers, search information providers, credit reference agencies as well as publicly available sources.
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
By continuing to use our site, you agree to our use of cookies - but these cookie files and IP addresses will never identify you as an individual.
Use of personal information
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.ashiana.org.uk
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Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
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Should you decide to change your preferences later through your browsing session, you can click on the "Privacy & Cookie Policy" tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
Ashiana Network will take steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure.
Ashiana will disclose only the personal information necessary to deliver the service and will have a contract in place that requires the provider to comply with Ashiana’s data protection and information security requirements.
We may disclose your personal information to third parties if we are legally obliged to; or in order to enforce or apply our terms of use for this website or other agreements; or to protect the rights, property or safety of Ashiana Network, our donors or others.
This includes exchanging information with other companies and organisations for the purposes of fraud detection and protection, or with local authorities or social services for the purposes of the provision of health, legal or social care or treatment.
We do not share information with third parties for marketing purposes and do not buy or sell personal information.
Complaints about privacy
If you have any questions or concerns about this privacy policy and our privacy practices or if you wish to file a complaint, please contact our main information line on: info@ashiana.org.uk or 020 8539 0427
You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website.
