Barking and Dagenham Council

Domestic abuse and sexual violence services

Domestic and sexual violence comes in many forms and anyone living in the borough can contact the Barking and Dagenham Domestic and Sexual Violence service for help.

The following services can also help:
Barking and Dagenham

Domestic and Sexual Violence Service – Refuge
One to one confidential, non-judgemental support and advocacy to all people living or working in Barking and Dagenham experiencing domestic abuse. This includes support for children, refuge accommodation and sanctuary schemes.

The service is currently running via phone, email, webchat and online applications.

Refuge website
Call: 0300 456 0174
Email: BDAdvocacy@refuge.org.uk

DV FLAG East
Free independent confidential advice on legal options to anyone experiencing domestic abuse in Barking and Dagenham and surrounding areas.
DV FLAG East website
Call: 020 8507 5994
Email: dvflageast@bdcab.org.uk

Excel Women’s Centre
A community hub with an open door policy. Women and children are welcome to walk straight into the Centre to relax, for advice or for the various activities on offer.

Excel Women’s Centre website
Call: 020 8594 3730

MARAC (for professionals)
The MARAC is a multi-agency meeting to discuss the highest risk cases of domestic abuse. The Barking and Dagenham MARAC is running every week. Please encourage your client to consent to a referral to Refuge at the same time. You do not need consent to refer to MARAC.
Email: MARACReferrals@lbbd.gov.uk
National services

National Domestic Abuse Helpline
The helpline is open 24/7 and is run by highly trained, female advisers. Many different languages are available, and they can work with callers to increase safety, access refuge accommodation and other specialist services. Call back and email available from the website.

National DA helpline website
Call: 0808 2000 247
Email: BDAdvocacy@refuge.org.uk

Respect Phoneline
The phoneline is staffed by non-judgemental advisors who can give honest advice to people using abusive behaviours.

Webchat available on the website 10am to 11am and 3pm to 4pm on Wednesdays, Thursdays and Fridays.
Respect Phoneline website
Call: 0808 8024040
Email: info@respectphoneline.org.uk

Men’s Advice Line
Non-judgmental emotional support, practical advice and information for men experiencing domestic abuse.

Monday: 9am to 8pm
Tuesday: 9am to 5pm
Wednesday: 9am to 8pm
Thursday: 9am to 5pm
Friday: 9am to 5pm

Webchat available on the website 10am to 11am and 3pm to 4pm on Wednesdays, Thursdays and Fridays.
Men’s Advice Line website
Call: 0808 8010327
Email: info@mensadviceline.org.uk

Childline
Support and advice for any child or young person, whatever they need to talk about. Web page given specific for domestic abuse but young people can also make use of the online message boards.
Childline website
Call: 0800 1111 (9am until midnight)

National Stalking Helpline
Offers information and guidance to anybody in the UK who is currently or has previously been affected by harassment or stalking.
National Stalking Helpline website
Call: 0808 802 0300
London services

Ashiana Network
Specialist counselling and support for women who have experienced violence and abuse. Ashiana staff are working remotely. Support will be offered over the telephone, online and where safe to do so through skype. Counselling will be offered over the telephone.

Ashiana Network website
Call: 020 8539 0427
Email: info@ashiana.org.uk

London Survivors Gateway
Offers survivors of rape and sexual abuse help to access specialist services in London. Works with anyone aged 13 or above regardless of gender, sexuality, disability, language, ethnicity or immigration status.

Open 10am to 4pm Monday to Friday.

Call: 0808 801 0860

Professional Referral website

East London Rape Crisis
Specialist help to women and girls over the age of 14 who have experienced rape, sexual abuse or violence. Support workers are working remotely. Advice, support and counselling are over the telephone.
Call: 020 7683 1210
Helpline: 0800 160 1036
Email: info@niaendingviolence.org.uk

Galop
LGBT+ victims of domestic abuse and violence can contact GALOP who provide confidential advice and support to members of the LGBT+ community.

The London Helpline is currently closed – alternative national contact details are shown.

Referrals can still be made on the Galop website.
Galop website
London Helpline: 020 7704 2040 (temporarily closed)

National LGBT+ helpline: 0800 999 5428

Deaf Hope
SignHealth works to improve the health and wellbeing of people who are Deaf. DeafHope is their specialist domestic abuse service for people who are deaf.
Deaf Hope website
Text: 07970 350366
Email: deafhope@signhealth.org.uk